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FAQ

  • How does Kyoto ensure the authenticity of its products?
    Kyoto works directly with reputable suppliers and manufacturers to ensure that all products meet our authenticity standards. We conduct regular audits and inspections to maintain quality and integrity. All designs are original and owned by Kyoto, fully protected under intellectual property rights. Kyoto US and Kyoto PE are the only authorized sellers of these designs. If you find the same design on any other website, it is an imitation.
  • What is DTG printing in Kyoto?
    DTG printing at Kyoto involves using advanced inkjet technology to print high-quality, full-color designs directly onto garments.
  • How durable are the prints from Kyoto?
    Our DTF prints are designed for durability. With proper care, including cold washing and air drying, they will maintain their vibrancy over time.
  • How can I track my order?
    Once your order is shipped, we’ll send you a tracking link via email so you can follow its progress. You can also check the status in your account under "Order History."
  • Do you offer free shipping?
    We offer free standard shipping on orders over a certain amount, which varies by location. Details can be found in our Shipping Policy or at checkou
  • What should I do if my order is delayed?
    If your order is delayed, please check the tracking link provided in your email for updates. If you need additional assistance, feel free to contact our customer support team.
  • How long does delivery take?
    Delivery times vary by option and location. Standard delivery typically takes 3-5 business days, while express options are faster. Exact times are provided at checkout.
  • What is the typical turnaround time for orders?
    Our standard turnaround time is typically between 3 to 7 business days, depending on order size and demand.

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